Terms

Terms of service

Last updated 11 September 2026.

These terms apply when a practice creates a TrackerPlus workspace, and to anyone that practice invites into it. By creating a workspace you agree to them on behalf of your practice. If you do not agree, do not use the service.

The service

TrackerPlus is practice management software for architecture and design practices, provided by Detail X Studio, Australia (“we”). It is delivered as a web application, with optional desktop companions, and with optional connections to Xero, Slack and Dropbox that you choose to enable.

Accounts and roles

The person who creates a workspace is its owner and is responsible for it, including for the people they invite and the roles they give them. Keep your sign-in details secure and tell us if you think an account has been compromised. Clients, consultants and contractors you invite to a portal see only what you share with them.

Seats, plans and billing

Billing is per employed seat. Only staff marked Employed count; Not Started and terminated staff do not.
Your first 2 employed seats are free, with full access to the plan you choose.
A one-time trial begins the first time you move beyond your free seats, not at signup. New workspaces are asked to add a card at signup for verification; nothing is charged at that step.
After the trial, paid seats are charged monthly or annually on the plan you select, at the prices shown on the pricing page. Annual plans are charged for the year in advance.
Owners can change plan or interval from the Account page; changes take effect immediately and are prorated. Adding or removing employed staff changes the seat count.
Prices are in Australian dollars and may exclude taxes that apply to you. We may change prices with notice before your next billing period.

Cancelling

Cancel at any time from the Account page. Access continues to the end of the paid period, after which the workspace is closed. Cancelling does not reset a trial already used. We do not refund partial periods except where the law requires it.

Your data

Everything your practice records in TrackerPlus belongs to your practice. We process it only to provide the service, as described in our privacy policy. You are responsible for having the right to record the information you enter, including personal information about your staff and clients, and for the accuracy of your own records, including pay and leave. You can export your data from the application while your workspace is active.

Connected services

When you connect Xero, Slack or Dropbox you authorise TrackerPlus to access those services on your practice’s behalf, within the permissions each service grants. Those services have their own terms. TrackerPlus creates Xero invoices as drafts only; sending them, and everything else in those services, remains your action and your responsibility.

Acceptable use

Use TrackerPlus for running your practice. Do not use it to break the law, to infringe anyone’s rights, to store or distribute harmful content, to attempt to access other practices’ workspaces, or to reverse engineer or resell the service. We may suspend a workspace that puts the service or other users at risk, and will tell you if we do.

Availability and support

We work to keep TrackerPlus available and back up practice data regularly, but we do not guarantee uninterrupted service. We may change or withdraw features with reasonable notice where the change is significant. Support is available to workspace owners by email.

The live practice

The live practice is a demonstration environment with anonymised data that is rebuilt every night. It is provided as is, for evaluation. Do not enter real client or personal information into it.

Liability

TrackerPlus supports your practice’s decisions; it does not make them. Figures such as project progress, margins, pay and invoices depend on the information your practice records and on the settings it chooses, and you should check them before relying on them. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability in connection with the service is limited to the fees your practice paid us in the twelve months before the claim. Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded.

Changes to these terms

We will update these terms when the service changes, and will tell workspace owners about significant changes before they take effect.

Governing law

These terms are governed by the laws of the State in which Detail X Studio is established, and disputes are subject to its courts.